Here are some commonly asked questions about our services. If your question is not listed please call or write us for assistance.


Do you offer any other services besides digital printing ?

Your print prices seem confusing. What are the differences between the categories?

How can I be sure my prints will look the same as I saw them on my monitor?

Do I need to submit files with embedded profiles?

Can I send you files embedded with the Adobe RGB (1998) working profile?

If I use Workstream DS to submit files why can't I pay BottomLine prices?

Why do you charge for shipping when other labs ship for free?

Why do you ship all prints over 12x18 rolled up in tubes?

What is your FTP service?

What is the difference between your FileUpload program and FTP?

Why are your prices so cheap?




We are a full service digital lab. Even though we have been working with film for over 32 years, some of the products we used to offer are now obsolete because digital products have replaced them. There were some excellent products made by Kodak that were discontinued because of insufficient demand. No one could have foreseen the rapid growth in digital imaging. I'm sure there are more changes to come. There are many who believe that digital service labs will be obsolete in the future...that some radical new gizmo will be sold to enable do it yourself photo prints at home, in the car, even at the time they are captured. Well, some of these products are available right now. Inkjet, dye-sublimation, laser, thermal etc. At Conntech we still believe that the most valuable service we provide is saving you time. Time you would have spent learning to be an expert in digital printing. Time you could spend with your family or friends. Time you could spend with your clients, or getting new clients or trying new ideas. Please see an expanded list of products we offer in the services file

Our prices are based on two parameters; the size of the print and the preprint labor value. We have four categories of digital print services:

MasterPrints: similiar to our Preferred prints but includes extensive photoshop work
MasterPrints are not just optimized with the basic Photoshop tools but specific areas of the print are controlled with adjustment layers, masking, and complex curves. Use these prints for exhibition work or critical applications where the work must look good under strong or unusual lighting at specific color temperatures. We will balance a print for whatever Kelvin temp you require and pull test prints until we are satisfied we have achieved the supreme print.

ProPrints are similiar to our preferred prints with one important difference. All preprint work for ProPrints is done using three Photoshop tools. Using curves, levels and the color balance sliders we go beyond the ordinary digital lab prints with a critical eye towards optimum contrast, luminosity and color.

Preferred: all preprint work is done in our Workstream production software
     Preferred prints are carefully corrected for color, density, contrast and saturation using the three point method. First, obvious neutral colors are balanced. This will usually balance the overall print. Then skin tones or recognizable colors are corrected. Finally the lighting is examined and used to modify the overall balance for time of day, incandescent lights etc. We have been making color prints since 1973 and we can say that our in-house corrected prints are preferred by many clients.

Nifty: there is no preprint work, all prints are run as received
     When I first discovered how low the minimum selling price for digital prints could be that would still turn a profit I said, "Wow, nifty." So the name stuck. Merriam-Webster backs me up by defining nifty (adj) as "very good:very attractive" That's what our Nifty BottomLine™ prints extraordinary value for client-managed professional prints prepared and submitted using our guidelines.

How can I be sure my prints will look the same as I saw them on my monitor?
     Color management issues are still a concern for many clients. There are only three simple things that must be done. You must calibrate your monitor and keep it calibrated regularly. You must embed your working profile in your images. We must be able to accurately translate your color values into our printer values. Without all three steps color management will fail. The first two steps must be done by the client. The final step is ours. We purchase printer profiles generated by Drycreek Photo. Their website has extensive information on color-management and we suggest you look there if you want to understand more about how color-management works.

Do I need to submit files with imbedded profiles?
     No, but you must be certain that your working color space is sRGB. Our Chromira software automatically uses any embedded working profile but if none is detected, our technicians assume the working space to be sRGB. Our recommendation is to embed profiles if you routinely switch between color spaces. If your output is always for digital photo prints and you rarely use anything other than sRGB, then you may safely ignore assigning profiles. Please note that any printer profiles are always used by the Chromira software and should NOT be embedded in the file. You can use our printer profiles from Drycreek Photo to soft-proof your images but be certain you don't attach them to your work.

Do you accept files embedded with the Adobe RGB (1998) profile?
     Yes, the Chromira software will automatically detect and use any embedded profile. The Adobe RGB color space has a wider gamut than sRGB so be sure that you have captured your image in Adobe RGB or have converted from RAW files correctly. It doesn't make any difference if you convert to Adobe RGB from an sRGB colorspace...there is no gain in color reproduction going from a small colorspace to a larger one. If you need the wider gamut of Adobe RGB you must first capture the images as RAW or select Adobe RGB as your default camera colorspace.

Using WorkStream DS
     If you are not familiar with WorkStream DS, it is an image management program from ZBE which allows the studio to fully prepare an order for us to print. It gives the studio full control over cropping, quantity and size of print orders and all normal lab corrections. It is a free download from but we must prepare a configuration file to make it work with our Chromira. While it's distribution is free to you, we must pay a license fee of over $2000 per year. So even though the studio can simplify order management and avoid errors it is not a "free" program. (note: If you compare our Preferred print prices with a similiar order management program such as ProShots™ and the costs of using it, you will see that we are still more cost effective)

Why do we charge for shipping?
     First you must realize there is no such thing as free shipping. Some labs incorporate the cost of shipping into their prices. We prefer to keep it separate. We only charge a nominal $3.95 per shipment back to you. We take advantage of free containers from FedEx or the USPS and we do not make any profit in our shipping department. This is our way to ensure that our photographic prints are the best quality available at the lowest price.

Why are oversized prints shipped in tubes?
     It's safer that way! Seriously, large flat objects sent anywhere are more easily damaged. The triangular boxes often used to ship are really strong and rugged. When you must have prints mounted and sent flat we do charge a little more to beef up the packaging and we also suggest you insure them against damage.

What is your FTP service?
     FTP is the acronym for file transfer protocol. Every time you download something through the internet you are using ftp. It is a reliable way to get files from one place to another. Most browsers have ftp built-in. Generally you may send files to an anonymous folder but anonymous folders are open to anyone and can be abused. Most labs have password protected folders for FTP to insure complete safety. You need a program called an ftp client to send to a restricted folder. Some labs supply their own one-way ftp program, designed to send only to one location. We encourage you to get an ftp program that allows sending AND receiving to ANY location. We recommend FETCH if you are on a Mac and WS_FTP or CuteFTP if you use a PC. They sell for about $35. There are two popular freeware programs available for download: Filezilla and SmartFTP. Check them out before you download. When you use any FTP client you will need a connection address (hostname), a log-in (user) name and a password. Files or folders may then be sent to us at any time, even while you are using your computer for other purposes. After you install your ftp client, contact our office for your login name and password.

FileUpload or FTP?
     The FileUpload feature is a PHP script designed to transfer a small number of files at one time. It's main feature is it's simplicity...just click on the files you want to send and that's it! FTP is for the heavy user. If you are a studio sending us dozens of files each week, FTP is the only way to go. With FTP you can organize your work into folders and send multiple folders with a single transfer. We accept printing instructions in text files and each folder can have it's own set of instructions. Both methods of transfer are fast but remember that a dial-up phone connection is very slow. We suggest DSL as the minimum connection.

Why are your prices so cheap?
     First of all, the word "cheap" denotes a low quality for a low price. You can get 4x6 prints for 9¢...automatically printed by a machine...that's cheap! We are not cheap but our services are less expensive than some other labs. We don't make less profit because we have been able to consolidate our space requirements and equipment. Today's digital equipment takes up much less space than the wet lab equipment it replaced. This translates into lower overhead and manpower. It's not that our work is inferior but I wonder why other labs haven't reduced their prices? Virtually every lab today uses digital printers, even if you send them film.